Branford Car Wash & Express — Establishment, car repair and car wash at 938 West Main Street, Branford, Connecticut.

Had my oil changed here. Seemed to do a fine job. I was in and out in 20 minutes. Received a voucher for a free car wash but didn't have time to use it. Cashiers were friendly and the waiting room was clean and stocked with refreshments. They also sell car detailing items like air fresheners etc. Served my needs for a quick oil change. And they didn't try to upsell me on a ton of stuff like filters, synthetic oil etc.

Sent my car through the car wash after an oil change. Disaster. My personal belongings were rummaged through. My radio was turned on, cranked up, my settings altered and left blasting on a hispanic station. Puddles were left un-mopped inside my vehicle. A white coat was flung into the back seat and a tire iron from the trunk was flung onto it and somehow it ended up stained and ripped!! When I called to speak to management I got Ron on the phone, who didn't even ask how he could fix the situation, apologize or offer to make it right. I asked if it didn't bother him that a loyal customer of 18 years who had referred countless other people to them was going to to leave and he said "Suits me just fine" and hung up! The last several services have been less than stellar but as businesses go through change one wants to keep supporting them to boost small business economy. Not this place. They can float themselves all the way down Branford hill to Out of Bussinessville. Never going back, and won't stop until I've let everyone know just how shoddy they've become. All they care about is the "upsell". No more friendly front desk staff either. So disappointed.